Service Commitment of PENTAX Medical
At PENTAX Medical, we understand that providing high‑quality medical products is only the beginning of our support for healthcare professionals.
Our certified PENTAX Medical technicians ensure the original functionality, maximal uptime, and availability of your equipment throughout its lifetime. They are dedicated exclusively to repairing PENTAX Medical equipment and are experts in our hardware.
Our commitment goes beyond equipment service; it reflects our broader vision to be the preferred choice of healthcare providers for flexible endoscopy systems, solutions and related products.
Our three Commitments to our Customers
1. Partnership
We pledge to be your trusted partner in the realm of after‑sales service. PENTAX Medical stands with you not only today but over time, comprehensively understanding and addressing your evolving needs.
By facilitating your optimal utilization of investments, we strive to ensure an experience where interacting with our company is effortlessly rewarding.
2. Total Cost of Ownership
Beyond conventional service, we actively work to mitigate financial risks and contribute to your overall success. Our transparent, fixed‑price service contracts are just the beginning.
We proactively engage in preventive maintenance, provide high-quality workmanship, and offer insightful analyses to optimize your investments.
3. Operational Confidence
Our industry-leading loan programs, swift repairs by factory-trained technicians using approved parts, and comprehensive OEM service and support ensure seamless operations.
Beyond repairs, we offer education and advice to optimize uptime, performance, and safety. We strive to be an indispensable partner in achieving your healthcare objectives.
Why Choose PENTAX Medical Service?
Unmatched Expertise
At PENTAX Medical, our service is an extension of our commitment to be your preferred choice in flexible endoscopy solutions. Our technicians are not just experts. They are the individuals who crafted and understand your PENTAX Medical equipment inside out. With in‑depth knowledge of the latest technology and safety standards, you can trust them to handle all maintenance and repairs with the precision and care that your equipment deserves.
Service Setup
PENTAX Medical places great emphasis on customer proximity and excellent service.
Our local expert technicians, who understand your equipment, handle all inspections, maintenance and repairs with utmost precision and care.
Our regional service centers function as Centers of Excellence, ensuring the highest quality service, fast Turn-Around-Times and optimal customer care at all times.
Internal Training Organization
Our internal training organization includes globally distributed trainers certified by the Legal Manufacturer.
We offer a recertification program and a digital training platform with training videos in English, ensuring our technicians are always up‑to‑date with the latest procedures and innovations.
Technical Benefits
Superior spare parts and repair routines may positively impact your endoscope’s functionality. Continuous improvement of repair methods and spare parts ensures that your equipment remains in optimal condition.
Patient Safety
Hygiene and patient safety are at the center of everything we do at PENTAX Medical.
Our service centers make no exception.
Economical Benefits
Maximizing uptime for more productivity. Using the original PENTAX Medical Service Centers reduces your Total Costs of Ownership (TCO) in the long run.
Sustainability Benefits
We help save natural resources and reduce waste by repairing tens of thousands of medical devices globally each year and refurbishing printed circuit boards (PCB) as well as thousands of camera components (CCD) for reuse.
PENTAX Medical Certified Service
Predictable, cost efficient service
Special tools and routines follow manufacturer’s guidelines for best results
Optimum performance, reliability and compliance thanks to genuine spare parts
Strictly hygienic routines as well as free hygiene and reprocessing trainings minimise risks
Maximum device availability due to preventive maintenance and optional borescope inspections
Damage prevention thanks to counsel on proper handling, extending product lifetime
Genuine Parts for Peak Performance
Your PENTAX Medical equipment deserves nothing less than perfection. That’s why we exclusively use genuine PENTAX Medical replacement parts – components engineered to work seamlessly together, validated through a rigorous process. Our commitment to authenticity is further backed by our OEM warranty, ensuring that your equipment maintains its original performance specifications.
Tailored Technology and Processes
PENTAX Medical Service goes beyond generic solutions. Our technicians leverage exclusive diagnostic equipment, tools, and procedures designed specifically for maintaining and repairing PENTAX Medical instrumentation. This dedication ensures the highest standards of work, patient safety, and quicker turnaround times.
Inspected Service Facilities
Our repair facilities are not only subject to regulatory inspections (certified according to ISO 13485) but also adhere to strict internal disinfection and safety policies. This commitment to excellence is embedded in every aspect of our service.
Safety-Tested Materials
We prioritize patient safety in every repair. Using only materials that have undergone thorough biocompatibility testing, we eliminate the risk of cytotoxicity, irritation, and sensitization. Your repaired endoscopes meet the highest standards to ensure the well‑being of your patients.
Protection from Cross-Contamination
PENTAX Medical Service ensures that every repaired endoscope adheres to OEM manual cleaning and reprocessing claims. This commitment guarantees that your equipment poses no safety risks to your patients and upholds the highest hygiene standards.
Efficient Turnaround and Premier Loan Program
Our commitment to your operational efficiency is evident in our fast repairs and industry-leading loan program. We provide swift turnaround times, coupled with a premier loan instruments program with an extensive fleet size and fill rate. Some service contracts even include a loan endoscope readily available for immediate use, allowing you to schedule and care for patients with unwavering confidence.
Proactive Preventive Maintenance
Stay ahead of issues with our on‑site preventive maintenance inspections. Identifying and resolving potential problems before they impact your equipment's performance, these inspections minimize unplanned downtime, control costs, and ensure ongoing patient safety.
Operational Optimization Support
From GI unit analysis to repair history reviews, equipment utilization analysis, and training in the care and first‑line maintenance of endoscopy systems, we are committed to optimizing your effectiveness and efficiency.
Additionally, our focus on customized damage prevention tailored to your needs ensures that your equipment remains in top condition, increasing uptime and reducing your total cost of ownership.
