Reinventing Service. Exceeding Expectations.
Healthcare places the safety of the patient above all else, yet traditional reactionary service models of endoscopic equipment focus on repairs rather than getting ahead of possible risks. Damaged equipment can result in serious liabilities—disrupted workflows, escalating costs, and most importantly, patient safety.
That’s why we created ServiceWorks™ — a comprehensive service program that helps you proactively minimize risk. We devote significant resources to support you and help you get ahead of preventable errors, improve patient care, optimize your processes, and safeguard your bottom line.
Prevent Errors
Immediate communication of preventable endoscope damage
Train-the-trainer methodologies ensures the competency of your staff
Quarterly maintenance inspections ensure proactive minor equipment adjustments
Protect Patients
Access to Certified Infection Control Specialists—the experts in equipment cleaning and disinfection
Facility best practices training
Risk assessment, evaluations, and strategies to help you provide safer patient care
Optimize Operations
Exact model loaner instruments guarantee unit uptime while ensuring the same standard of care for all patients.
Available industry-leading analytics with seamless integration and automated scope tracking through endoPRO iQ®
Annual equipment mix optimization allow you to exchange your underutilized model for the ones you need
Reduce Costs
Unlimited repair coverage
20% discount on all contract repairs
Rebates for service underutilization
